Why Fine-Tune?

How to Fine-Tune Models

A glimpse of Why Fine-Tune?

Suppose a support team wants a model to route messages to billing, delivery or account. A customer writes “I paid twice,” and the model replies with a helpful paragraph. The explanation may be sensible, but the routing system needs a label it can use.

Before changing the model, make the task explicit: “Return one of these three labels.” Add a few examples, including “I paid twice” → billing, and test messages the model has not seen in that prompt.

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